Saturday, February 17, 2007
Too much or too late
I really wonder sometimes at whether we're getting too much information. Or, perhaps, the same information repeated too many times. As in, today, I received two pieces of paper about guest reservations. It's not just that it repeated information that was on the computer screen nor just that it is information I can look up several different ways, but the printout came through after the people had already checked out. Really, if the information is to, as it says, help me with the guests then it should arrive before the guest has checked out.