Friday, March 23, 2007

Do Not Disturb

I always thought that people who left a Do Not Disturb sign on the door understood that we wouldn't call them or knock on their door. Evidently for some it doesn't quite mean that. I had a complaint from some people that their room wasn't cleaned. When I looked at the housekeeping sheets it was noted that there was a Do Not Disturb sign. But they told me that they'd taken the Do Not Disturb sign off in the morning. Since the housekeepers were gone I went ahead and apologized.

The next day I let the housekeeper know that she had to clean their room. I emphasized doing a good job. And then I went about my business until the housekeeper came and said that she was finished and there was a Do Not Disturb sign on the door. So I went up and looked. There it was. And so I went and typed up a note and slipped it under the door.

And about two hours after I'd done so the guests came down and complained about having a note slipped under their door when I could have called them and let them know that the housekeepers were leaving. And then they complained about letting the housekeepers leave before noon. And so I apologiized. And I said that I let the housekeepers go when they were finished with their assigned tasks. And I said that with the Do Not Disturb sign I didn't want to ring them in case they were sleeping late.

And what it came down to was that I should have read their mind and called them before the housekeepers left even though they had a Do Not Disturb sign on the door.

And I sighed. And I went up and cleaned the room.

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